Stay in Control

We are committed to safe play and clear tools to help you manage gambling activity. This page outlines Vegastars Responsible Gambling measures, practical controls, and steps to get help if gambling stops being fun. Responsibilities include offering limits, time-outs, and exclusion options, plus guidance on spotting risky behaviour. Use these controls at any time from your account settings or contact support for assistance. Our aim is to make sure play remains an entertainment choice and that anyone needing help can find straightforward options and links to professional support.

Player Protection Principles

Account safety and informed consent are the priority. Access is restricted to adults only and we encourage honest self-assessment before placing bets. Controls are simple to use and remain in place until changed or removed by you. We promote safer play through visible settings and clear rules.

Tools to Manage Your Gambling Activity

Deposit and Loss Limits

Set daily, weekly, or monthly deposit limits to control spending. Loss limits cap net losses over chosen periods. Limits take effect immediately after confirmation and remain active until you adjust them.

Wager and Session Controls

Wager limits restrict maximum stake per game or round. Session reminders and timers notify you how long you have been playing and prompt breaks. Use these to pace play and avoid extended sessions.

Time-Outs and Self-Exclusion

Short time-outs provide a temporary break from the account for 24 hours up to several weeks. Self-exclusion blocks access for longer periods and can be used when you need a definitive pause. Follow account prompts or contact support to activate these options.

Recognising Signs of Problematic Behaviour

Frequent chasing of losses, borrowing to gamble, disrupted sleep or daily routine, and hiding play from friends or family are common warning signs. Rapid increases in deposit amounts or playing beyond set limits can indicate trouble. Act early if any of these signs appear.

Guidance for Staying in Control

Create a budget and stick to it. Use deposit, loss, and wager limits before you begin. Schedule regular breaks and avoid gambling when stressed or under the influence. Keep account and payment details secure and do not chase losses.

Professional Help and Support Organisations

If gambling causes harm, seek help immediately. Contact local services in New Zealand such as the national gambling helpline or counselling networks for problem-gambling support. International resources like recognised helplines are also available. For urgent assistance, reach out to a medical professional or local emergency services.

Contact and Next Steps

Access limits and exclusion tools from your account settings. Contact support for assistance activating options you cannot change online. Use the guidance above and reach out for professional help when needed. Responsible play is an ongoing choice; use the tools provided whenever you need them.