Contact our team
Need help? Support is available to assist with account questions, deposits, withdrawals, technical concerns or general feedback. Contact Vegastars via live chat, email or phone for fast guidance. Use support email for account and technical matters, info email for general enquiries, or the affiliates address for partnership queries. Our team can also advise on KYC steps and NZD payment options. Check FAQs for quick answers or reach out for manual support on deposits and NZD payment queries.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat, email for account, KYC and technical help |
| General enquiries | [email protected] - Payments, billing and general questions |
| Affiliate enquiries | [email protected] - Partnerships, commission and marketing |
| Phone | +64 9 378 4521 - Voice support |
| Working hours | Mon-Fri, 09:00-18:00 (NZST) |
Email assistance
Email is the preferred contact method for detailed requests, account-related issues or when you need to send documents. Please include a clear subject line, full name, account ID and up-to-date contact details to help us respond quickly. Attach copies of any supporting documents and allow time for verification, this avoids unnecessary delays and speeds up resolution.
Submit your enquiry
Response Time
Support enquiries are typically handled within one business day. Simple account and payment questions are usually resolved quickly; complex cases such as KYC checks or dispute investigations may take longer depending on the issue and required documentation. If you need an update, contact live chat or email and include your account ID; we’ll aim to keep you informed until the matter is closed.
Feedback
Have feedback or an idea to improve Vegastars? Send us your suggestions, bug reports or feature requests via the feedback form or live chat. We review every submission carefully and use your input to refine site navigation, bonuses, mobile performance and support. Your feedback helps shape updates and fixes, so tell us what would make the casino better.